I am sorry to hear that you feel you have had a negative experience, and I want you to know that Kingsley take your concerns seriously. Your feedback helps us understand areas where we can improve, and I am committed to addressing any issues you've highlighted.<br>On your mum’s admission, we immediately got other agencies involved and they assessed mum as needing a higher level of care; and this meant a Nursing Placement.<br>I am sorry to hear this was not the care you expected however we will draw upon your points and look for ways to improve.<br>Naturally, this review was unexpected as the staff felt relationships were good and feedback from others have always been positive. If you would like to see us to discuss it further then please feel free to contact the home. <br>Our review does not reflect what 99 per cent of the people think about Park Lane and my Team. You will see that we have countless, much appreciated five-star reviews.