We are sincerely sorry to hear about your experience at Buxton Lodge and the distress this has caused. Please accept our condolences for the loss of your father-in-law. We strive to provide compassionate and attentive care to our residents, and we regret that your experience did not meet the high standards we set for ourselves.<br>We understand the importance of respecting the final wishes and arrangements for our residents. Please rest assured that we are taking your feedback seriously and are committed to understanding and addressing any lapses in our service.<br>We would be grateful for the opportunity to discuss your concerns in person. Please contact us at your earliest convenience, so we can better understand your experience and take appropriate steps to ensure our care and services reflect the dignity, respect, and high quality our residents and their families deserve.<br>Thank you for bringing these matters to our attention, and we look forward to the opportunity to speak with you.