Thank you for your review. We were very proud to care for your mother in the years she was with us. I can assure you that the dignity of our residents is paramount, and our personal care is of a very high standard. Sometimes residents will have a mishap, and we are very quick to react when this happens. We also regularly check our residents through the night, which includes checking the temperature in their bedrooms. In terms of the professional carers hired, we were happy to recommend these in light of the one-to-one support you wished your mother to have around the clock.