Thank you for taking the time to share your feedback regarding Buxton Lodge. We're pleased to hear your positive remarks about the cleanliness and tidiness of our care home, as we pride ourselves on maintaining a comfortable and welcoming environment for our residents.

We note that you have made reference to the management and staff teams. We assure you that our management and team are highly experienced and professional, and we strive to ensure the best care for all our residents. While it would not be appropriate to discuss specific details in a public forum, we would greatly appreciate the opportunity to address your comments personally. We are keen to understand your experiences in more detail and discuss how we may be able to make improvements. Please feel free to contact the home directly to arrange a suitable opportunity to meet.

Our residents' well-being and satisfaction are our utmost priorities, and your feedback is crucial in helping us uphold these standards.