We are pleased to hear that overall, you are happy with your mother’s experience at Ponteland Manor. As a team, we are committed to ensuring residents are always comfortable and their needs accommodated. With regards to your mother’s experience during mealtimes; our chefs are experienced with creating texture-modified meals and adapting menus to suit residents’ dietary needs, so we will reach out to both you and your mother and discuss further how we can make her dining experience the best it can be.