Thank you for taking the time to complete the review and for your kind feedback; we are delighted you feel part of the HC-One Melbury family. We are working very hard to recruit further members for our team at Melbury Court and have new colleagues onboarding. We will share your comments with the Agency Manager to allow them to support their colleagues with training and English skills. We wanted to reassure you that we complete full induction checklists with agency colleagues to allow them to be a part of the team as far as possible.