I'm sorry that this was your experience on the day of your visit to the home. The detail of this review is very concerning and requires future investigation into the concerns raised. These concerns have not been raised with the management team at the home to allow us to act in response to your experience. In our main reception area, there are posters and leaflets on how to raise a concern which would have allowed us to have an open dialogue with you and gain more information to allow us to complete an investigation. I would encourage you to make contact with me at the home to allow me to look into your concerns raised in this review.