Dear Deborah,<br>Many thanks for taking the time to leave your feedback. We are sorry to hear about the experience you describe, as this is not what we would wish for our visitors or those we care for. Whilst some of our residents may still choose to eat particular foods with their fingers, our policy is always to offer them cutlery. <br>We have raised this oversight with our team, and will further highlight this as part of our mealtime experience training. We would also welcome the opportunity to discuss your feedback with you directly, should you wish to do so. <br>Best regards