We apologise for not providing our usual high standard of care. As a result of this incident we provided further training for the care team involved on the day of your husband's discharge and discussed your concerns with the whole team to ensure this does not happen again. I was assured by the team member that you spoke to that the comment that your husband had a shower the previous day was not intended to mean that he could not have one every day if it was requested or required. This comment was merely made as a reassurance that your husband has had showers since his admission.  We offer showers or baths daily if requested for any resident. Our Area Manager also reviewed our actions in response to the complaint. <br>Since your meeting with our Dementia Care Manager, to discuss the concerns in your letter, we did attempt to contact you by email, telephone and post but we did not get a response. We are happy to discuss this with you and have attempted to call you again today.