We are always disappointed when we receive a poor review and will always look at lessons to be learnt.
In this case the resident's family was served with a Notice to Terminate the placement on 6th October 2023 for non payment of fees. I have investigated all the issues raised and communicated with the family:
1. We have reviewed the medication prescribed and it has been administered as prescribed. The alcohol provided was within the agreed daily quota.
2. The service user has been provided 1:1 care and activities with supporting records to verify the care undertaken.
3. Staff utilise handheld care devices to record care at the point of being provided and there are posters which are visible across the home advising visitors that staff are not on their phones but are recording care.
The daughter has denied in writing all knowledge of publishing this review but we are obliged under the carehome.co.uk guidelines to provide our point of view as a matter of fact.