As well as providing the best in care for our residents, we are also focused on supporting the families at what can be a stressful time, so it is pleasing to hear that we were there for you and your family during this period. All of the staff involved will really appreciate your recognition of their understanding and dedication. We are also pleased at your mum's progress in her health and well-being, and all of our residents are precious to us too, as we know how important they are to you and other family members. Thank you.