Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your mother's disappointment with the recent experiences at our facility. Please be assured that we take this feedback seriously, and we are committed to addressing the concerns you have raised.<br>We understand the importance of keeping your mother informed and updated about events and activities. We will work on improving our communication processes to ensure that all residents are well-informed about the schedule of events and any changes that may occur.<br>We appreciate your understanding and patience as we work to make these improvements. Please know that we are dedicated to providing the best possible care and experience for your mother and all of our residents.<br>If you have any further concerns or suggestions, please do not hesitate to reach out to us. We value your input and are committed to making the necessary changes to enhance the quality of our services.