We are disappointed to read that you have had a negative experience and have been frustrated with the level of service received at our Care Home. <br><br>My understanding is that several meetings took place between our Manager and the family to address any concerns over the care provided. <br>We do have a complaints policy in place, and your concerns could have been brought to the attention of the Directors who would have actively worked with you to resolve them.<br><br>We would like to state that we do strive to provide an outstanding quality of care and improve our service user's experience wherever possible.<br>We are very sorry that you feel the experience did not meet your expectations and as part of our continual learning and improvement policy, we will conduct a full review in our practices and procedures and address any shortfalls that are identified.