We’re very sorry to hear about your experience of Wheldale Heights. This doesn’t reflect the experience that we want our residents and their loved ones to have. We’d welcome a conversation with you to discuss the issues raised. Please contact enquiries@exemplarhc.com and our Regional Director will get in touch. It is very unusual for us to receive negative feedback, so we would be happy to discuss the specifics of what you have written about your experience of the home in more detail.