Thank you for taking the time to complete the carehome.co.uk review. Your feedback is very important to us, and I am sorry your experiences at Canterbury House over the past months have not been to the usual excellent standard. We have experienced some changes in our team and the absence of senior colleagues within our home. We have allocated a Registered Manager and Regional Support Manager to Canterbury House, and communication with residents and their families has been a priority. Since November, we have been sending weekly newsletters and had monthly face-to-face meetings with both residents and relatives. The attendees have found the updates and opportunity to discuss progress for the home valuable. I am sorry to hear of the poor communication from a colleague. We have been focusing on developing our leadership, communication and behaviour in line with Anchor’s values, and this continues to be monitored and developed through observations, workshops, meetings and colleague supervision.