Thank you for taking the time to review Avonmere Care Home. It is lovely to hear about the positive experience you have had with our staff, they all work hard to ensure our residents receive the best service possible. I am sorry to hear you have had some issues with billing, I am more than happy to meet with you and discuss this, as we do not want any mistakes to be made. I know the team will be happy to hear your thoughts on the care and service delivered, we do have a wonderful team of genuinely caring people.