We are a little bit perplexed by this review as we don't charge this rate for any room as yet. Our building has character and therefore fees needs to be higher than larger, impersonal care homes. We also ensure that staff levels are at a much higher ratio than equivalent-sized homes. I am also concerned about your rating for safety and security, I would encourage you to contact local management with any concerns you may have. I cannot recall anyone ever raising safety as an issue. Your mother is in one of our newly refurbished rooms and the quality of furnishings is exceptional. Please raise your concerns with local management and if you would like us to find alternate accommodation we will be happy to do so.