Thank you very much for your feedback which is really valuable to us as we strive to maintain the very highest standards throughout the care home. As your grandmother was only with us for a very short period we are disappointed that you have been left with a negative impression and can assure you this is not the normal type of family review that we receive. We would have welcomed the opportunity to discuss this with you during your grandmother's stay so that we had the opportunity to talk through your concerns. Thanks again and we wish you and the family all the very best.