Thank you for taking the time to review the care of your mum at Springbank. It was our privilege to be able to care for her and to maintain her comfort and dignity at end-of-life. I will pass on your positive comments to the staff team as to how you found them to be kind, professional and helpful. I am also pleased that from your experience, any manager changes have not impacted on the standards in the home, and you were happy with the support she was given right to the end.