Thanks for taking the time to leave a review and for your positive comments regarding the activities and dining in the home. We’re sorry that you had concerns regarding your mother as her dementia journey progressed and can see that you received a response from our senior general manager in October 2023 regarding those concerns, giving reassurance of our staffing levels and the reasons why the home could sadly no longer offer your mother support following the hospital admission last year. The well-being and safety of our residents is our focus at all times and sadly, it was assessed at the time that your mother required a higher level of support than the home could offer. We’re pleased to hear that your mother has settled well in her new placement and wish you all the best. Kind regards.