Thank you for giving a review of Watermoor House. We always welcome feedback, and it helps us to improve. I am pleased that the care staff care for your sister well and apologise that you feel her bell is not answered in a timely manner. The staff do their utmost to be as quick as possible in answering bells, and unfortunately, at busy times of the day, there can be a delay; we have recently changed the way the care team work their tasks, and this has had a positive impact on the timing of answering call bells which I hope you will now notice. Showers are always available to residents, and with the resident’s preference and choice, the care staff work to these preferences along with the care plan. The unfortunate incident of the meal being given was rectified with the appointment being made a home visit, a lesson learnt for communication within the home; we apologise for this happening and are working hard to ensure this does not happen again.