Thank you for sharing your observations and concerns about your relative's experience at St Modans. We take the well-being and comfort of our residents seriously and appreciate you bringing these issues to our attention. We are glad to hear that past issues have been resolved, but we recognise the importance of continuously improving our service. Please be assured that we will address the points you've raised and reach out to you directly to ensure your relative remains comfortable and safe within our home. Your feedback is invaluable in helping us maintain and enhance the quality of our care.