Thank you for taking the time to share your feedback on Chestnut View Care Home. We greatly appreciate your positive comments regarding the exemplary service provided by our reception and admin staff. We acknowledge your concerns about the repetition of information about your father and will work diligently to streamline communication processes to enhance your experience. Despite the challenges related to staffing levels, we are continuously striving to provide engaging activities for our residents, including outings. We understand the importance of diversifying experiences, and your input is invaluable to us as we aim to create a warm and supportive environment for our residents and their families. Should you have any further suggestions or concerns, we encourage you to reach out to our management team directly. Thank you again for your feedback.