Hi Ann, thank you for giving us your valuable time to review our services. We are so delighted that we could be some part of your mum's life and we played some vital role when she needed us the most. We take everyone's opinion seriously, and we will endeavour to address some gaps in our environment to be able to gain five stars from you. Our caring ethos is paramount to us to ensure that all our service users are given full support with dignity. Our team at Coombe Dingle will draw strengths from your positive comments. Thank You once again on behalf of everyone at Coombe Dingle.