We are very proud of the service we offer at Forest View and agree with you that our carers are incredibly kind and caring. It is disappointing that you and your friend’s positive experiences are not reflected more in your comments. For the majority of their 9 month stay at Forest View, we felt that you were both incredibly happy with the service and you personally reiterated this to me on a number of occasions. We are completely assured and satisfied that after our own investigation, the safeguarding we supported and the LGSO enquiry that you chose to raise, the overwhelming majority of your allegations (as determined by the 3rd parties involved) were unfounded an unsubstantiated. The decision to move a resident on from our home is only ever taken in the best interest of the resident and/or if it is felt that they require more nursing care, as in your friend’s case.<br>We are pleased to hear that your friend has settled in their new setting and we all wish him the best for the future.