I'm deeply sorry for the challenges your dad faced during his October respite at our home. We regret any distress caused. We take your concerns seriously, especially regarding the malfunctioning call button and the lack of a motion sensor. Our investigation aims to prevent such incidents.<br>We also regret the room allocation mix-up and the manager's lack of interest. We're rectifying communication issues to avoid similar oversights. Apologies for falling short of our service standards.<br>I appreciate your feedback with the Senior Manager. We're actively improving our processes and communication. Rest assured, corrective measures are in place.<br>Please be assured we have taken immediate steps to address your concerns.