Dear Peter. Thank you for your review. Your comments will be passed to our hard-working staff team and we thank you for your continued support. In relation to the comment about "higher management", the day-to-day running of the home is indeed met by the onsite RCHM and the team leader. The business owner attends Aveley Lodge almost every day to undertake maintenance work whilst the other business owner predominantly works from home. However, both of them are available at any time to speak with you or meet with you in person and are only too happy to arrange this with you should the need ever arise. Thank you.