Thank you for your review. Feedback is always really important for us as it helps us to let our teams know where they are doing really well, as well as identifying any areas where we can improve the service we offer to our residents and families. We will share your very positive comments about your mother’s care with our team. In relation to carers using phones, we use care planning software in our homes and our colleagues record all care given on hand-held devices that resemble mobile phones, which may have been the case in this instance. We will, however, ensure that we share your feedback in relation to this with the team. Once again, thank you for taking the time to review our services.