Hello,<br>Thank you very much for your feedback. I am always delighted to read about how and when we get the service levels right for everyone but also it's really helpful to learn where we can improve. Your comment regarding the call bell system and its overall intrusion into residents' enjoyment will lead us to investigate our options and how we may reduce the intrusion. Thank you. I hope your mum is happy where she now is living. My very best wishes to you and your family cheers.