We are very sorry you felt this way about Fountain Lodge Nursing Home.<br><br>We actively promote an open-door policy and encourage families to come and talk to us. <br><br>We accept that it takes time to educate staff to learn your loved one's bespoke routine.<br><br>At present, the home generally focuses on one-to-one activities, however, whilst families are visiting we like to give them privacy and quality time together. <br><br>Please contact us should you wish to discuss this matter further.