Thank you for taking the time to share your experience with The Willows. We are truly grateful for your positive feedback regarding the care and support provided to your mother and your family. It is heartwarming to know that our team's dedication made a significant difference during such a crucial time.
We acknowledge your concern about the food and drink quality, as reflected in your review. We take this feedback seriously and are committed to continuous improvement in all aspects of our service. To address this, we are excited to announce our partnership with a meal provider starting at the end of this month. They are renowned for their high-quality, chef-prepared meals and we are confident that this collaboration will significantly enhance our food and drink offerings, ensuring that all our residents enjoy excellent quality meals at all times.