Thank you for providing your comments with regard to your partner’s care at Stanley Park. Here at the home, we hold ourselves to a high standard, so are concerned and surprised with the issues you have raised. Our team take great care of residents’ possessions, and we encourage residents and relatives to label items such as clothing to ensure they are not misplaced. Our care team support every resident with regular personal care and works with healthcare professionals to ensure care plans are met and regularly reviewed.
We are aware the home manager is in regular contact with you with regard to your partner’s care; however, we take matters of concern very seriously, so if you would like us to investigate your concerns further, please can you provide further details using the feedback form on our web page.