Thank you for your valuable feedback, which helps us to continually make improvements where necessary to improve the service that we provide to residents. I would like to provide some reassurance on your comment about drinks - staff check residents regularly to ensure they have sufficient drinks. Residents who are fluids-challenged have fluid intake charts in place for staff to monitor their intake. Staff ensure all our residents have a call bell at reach for them to summon help if needed, and all residents are checked regularly to ensure their safety, comfort, and well-being. However, if you have any concerns about the care of your loved one, my door is always open. Please come and find me anytime, or alternatively, you can make an appointment through reception, and I would be more than happy to discuss, and hopefully alleviate, any worries that you might have.