Thank you for sharing your rating with us and for bringing this to our attention. We appreciate your time taken to provide us with honest feedback. We are pleased to hear that your Mother-In-Law is happy but we're sorry to learn that the personal care hadn't appeared to have been up to our usual high standards at the time of your visits. We addressed your issues with the care team and straight away, implemented some changes to routines, meaning your initial concerns will not arise again. After speaking with your family, it is nice to hear that you've already seen an improvement and that you're much happier since we implemented those changes. We would like to assure you of our best intentions at all times, from the Belmont Healthcare Team.