We appreciate your feedback on the initial information provided and are pleased to hear that the staff, including nursing, cleaning, laundry, catering, and maintenance personnel, treated your mother with respect and demonstrated a genuine caring attitude. It is our priority to ensure a comfortable and compassionate environment for our residents.<br>Regarding the room conditions, we understand your concern and want to assure you that we are actively working on refurbishments to enhance the overall facility. We value your input, as it helps us identify areas for improvement. Thank you for choosing Priory Mews, and we appreciate the opportunity to serve your family during this challenging time.