Thank you for taking the time to write a review for Invicta Court and for your feedback. We would like to reassure you that our deputy manager was working in the home on Christmas Day and Boxing Day and apologise for the inconvenience if you felt there were not enough table napkins available during your stay. During this time, we were experiencing some issues with our tumble dryers which we are pleased to say has since been resolved. The ground floor rooms have door access to a patio however these rooms do also have a window and wondered if perhaps you are instead referring to the safety restrictions on how wide these can open. Our care is very tailored to individual needs and a chair at the basin wouldn't necessarily benefit every resident but we could, of course, have provided one if requested. We hope you would consider Invicta Court for your future care needs however please do feel free to speak to the home manager directly to address any concerns you may have.