We sincerely appreciate your positive feedback and the trust you place in the care provided at Acacia Lodge. It's heartening to hear that you have a good relationship with our staff and that your relative is well-cared for. We're glad that any concerns you've raised have been promptly addressed, emphasising our commitment to open communication and responsiveness.<br>Regarding the vision testing, we apologise for any delays in arranging the service despite being informed about the waiting list. We appreciate your understanding and will continue to work on improving our processes to ensure a more efficient experience for our residents.