Thank you so much for your heartwarming review. We're delighted to hear that your Nan has felt at home with us for many years. We're sorry to hear that you couldn't visit on her birthday but are glad the pictures brought you joy. Our dedicated staff, especially the lady you mentioned, truly go above and beyond. It's wonderful to know your Nan is well cared for, and we appreciate your kind words. If there's anything more we can do, please feel free to reach out.