Thank you very much for your feedback. We're extremely sorry about the unfortunate issue caused by an upstairs resident who left their tap running for around 30 minutes and flooded their bathroom. As soon as the leak was detected, your daughter's safety was our main priority which is why she had to vacate the room until our contractors attended that day and we were confident that it was safe to be re-used again. We understand your distress when you visited and offered our full support. There were no alternative bedrooms available and we advised that the room was now safe for your daughter to re-enter and we would conduct regular checks as an extra precaution.  We must stress that you decided to take your daughter home against our advice, as is your choice, however we supported you, arranged transport and provided food for you to take. Thankfully the next day you brought her back and she's now in her own room again. Apologies again and thank you for your kind comments about the staff.