We are sorry to hear that you are not satisfied with the care your mum has received with us. We pride ourselves in delivering the highest quality of care and to read this comes as a shock to the staff. Our Home Manager would like to call you to discuss this further, please can you make contact with the Home, so we have the best contact number to call you on. Alternatively, you can also contact our Feedback and Complaints Officer by email – complaints@osjct.co.uk