Thank you for taking the time to review Sandholme Fold your feedback is gratefully received. We are happy to hear you feel your mum is well cared for and safe. I will pass on the feedback to the relevant teams regarding staff conduct and the tidiness of your mum’s room. Our team are recruited not only to provide the best care but also for their personal skills, such as kindness and friendliness.  Our housekeeping team work hard to keep our home clean and tidy but also must consider resident's wishes and privacy. I am always happy to talk to discuss any issues at a mutually convenient time.