Thank you for your feedback. We appreciate that it can be difficult to rate activities if these do not fall during the time of a visit, or cannot be discussed with your loved one. We have activity planners in the communal areas, as well as photos on our photo boards in the communal areas so that you are able to take a look when visiting. We welcome any suggestions for activities that you may have. We have recently carried out refurbishments throughout the home, including in resident bedrooms. We would be more than happy for you to view any other available bedrooms that we have to see if we can better meet your preference, as we do have a variety of different rooms. We welcome any suggestions around how we can achieve better value for money that you may have. Although questionnaires are sent out on a yearly basis, please feel welcome to approach us at any time with suggestions on any improvements that we can make. We welcome your ideas and preferences.