I am sorry you feel this way about the home.<br>I rely on families to come and see me with any concerns so that I can improve our service and I just wish you had done this so I could have investigated them in an appropriate manner.<br>I understand you are upset and angry regarding the missing PJ'S. We do however always advise our families on admission to label any clothing so that when it goes to the Laundry they know who to return them to. I was under the impression that we had responded to your complaint, so all I can do is apologise for the miscommunication and this is something I will be looking into to improve our service.<br>Thank you for your feedback, we rely on this to improve our service.