Hi, I have manged to speak to the home manager just now to discuss points raised above. We take all comments received seriously and at the same time try to find out what actually did happen whilst your Mum was under our care. I have read her care notes, mum was an independent person and was a very proud women who enjoyed taking care of her care needs privately. On some occasions, she did ask for help from Staff and she was always offered necessary support. Your dad, who visited her regularly at least twice a week who had no concerns for his wife whilst she was in our care. I am led to believe that you were not a frequent visitor. We have photographs where mum enjoyed taking part in all our daily activities offered and she particularly enjoyed sitting in our garden with your father. Rooms are left for the family members to make them personalised and I can imagine that this would be very difficult for a short term respite service user. We will learn from your review. Thanks.