Thank you for taking the time to share your experience at The Hollies. We appreciate your feedback, and we are truly sorry to hear about the distress caused by the issue that was previously investigated. The well-being of our residents is our utmost priority, and isolated incidents such as this one are taken very seriously. <br>To address your concerns more effectively, we would appreciate the opportunity to discuss this matter with you directly. If you would be willing to discuss this matter further, please feel free to contact us on 01184 438 887.<br>Once again, we apologise for any distress caused and appreciate your understanding. We look forward to the opportunity to speak with you directly if you wish.