Dear Donna<br><br>Thank you for your feedback which has been shared with management and our loyal staff. <br><br>Marwood Residential Home aims to provide their residents with a secure, relaxed and homely environment in which their care, wellbeing and comfort are of prime importance.<br><br>Carers strive to preserve and maintain the dignity, individuality and privacy of all of the residents ever changing needs. Such needs may be physical, cultural, psychological, spiritual, emotional and social. Residents are encouraged to participate in the development of their own individualised person centered care plans in which the involvement of family and friends may be appropriate and is greatly valued. <br><br>Our programmes of activities are designed to encourage mental alertness, self esteem, social interaction with other residents and with recognition of our core values of care. <br><br>Warm Regards