Thank you for sharing your feedback about Oakdale Care. We appreciate your kind words about our dedicated staff's excellent interaction with your sister and family. Our exceptional staff are always ready to listen and address any concerns or requests from families to ensure a comfortable and personalised experience. We have already highlighted the room finish in our refurbishment plan. We will speak to the management to expedite the implementation of the refurbishment as soon as possible. We also have contractors scheduled to repair and replace the lift in the reception area inherited from the building. Additionally, Oakdale Care has access to a second lift, which is fully functional. We appreciate your feedback regarding the laundry staff. We will conduct supervision, and our head of care will oversee this process to ensure high-quality laundry services. Again, thank you for your valuable feedback. We will ensure that we continue providing exceptional care and safety to our residents.