Dear SB,<br>Thank you for your positive comments. We are sorry to hear that you did not feel as informed as you would have liked. Our aim is to provide the highest quality of care and our nursing team is encouraged to keep families updated at all times as well as being available to discuss any queries they may have. I will relay your comments to our nursing team to use as an opportunity to learn and improve from your experience. We do pride ourselves on the staffing levels at Cornmill and the ratio of nursing staff and carers to residents is far in excess of normal staffing requirements in most other care homes. Having a large number of permanent staff who have worked at the home for many years is, in our view, the only way to achieve the outstanding level of care that our residents receive. Please accept our deepest sympathy for your loss.