Please allow me to begin by saying how sorry I am for your recent loss. From what you say, it is clear that your mum was a well-loved member of the family at The Lilacs and that she will be greatly missed by all. May I also thank you so much for sharing your experience - it's so important for our care team at The Lilacs to see how much their care means to our residents and their families and other loved ones. Your words and experience will also be a source of great reassurance for anybody else who finds themselves in the really difficult situation that you were facing twenty-one months ago. We wish you and your family all the very best at this difficult time. Kindest regards.