Thank you for taking the time to share your experience with KYN BICKLEY. I am pleased to hear that, following your experience of another care home, you now feel that your friend's needs are being met and that he is happy and content in our home. Our team prioritise getting to know our residents; I am pleased to hear how being understood and treated as an individual, you have seen a transformation in him. Knowing that our loved ones are in good hands and receiving the best care possible is always reassuring. I appreciate your recommendation of KYN BICKLEY to others looking for a caring and supportive environment for their loved ones.